PRODUCTS

 Q:  What is the current lead time on new orders? 
A:    Click Here —> Lead time

Q:  Can you send me a copy of the pattern you use for (_____)?
A:  No.

Q:  The wallet I bought from Macy’s Department store last summer only lasted about a year before falling apart.  How long will a Mascon wallet last me?
A:  Probably your whole life.  If there's ever an issue with it, let me know and I'll make it right. 

Q:  I’ve been carrying my Mascon wallet in my rear jeans pocket for a few days now.  It’s taken the shape of my left rear butt cheek.
A: That’s a good thing.

Q:  It’s been a year now, and my Mascon wallet looks different.  Some areas are different shades of brown, and it looks almost dirty, or spotty.  It looks like the wallet my great grandfather carried for over 50 years.  What’s going on?
A:  That’s called “patina”.  In 75 years, your great grandson will thank you for your Mascon purchase. 

Q:   I currently carry 25 credit card sized items in my wallet.  Credit cards, driver’s license, library card, membership card, etc.  Will 25 cards fit in one of your Mascon wallets?
A:   Comfortably, no.   Let’s be honest.  How often do you pull out your library card?  Suggestion: take note of the cards you use at least once a week.   All of the other cards can be stowed away in your old Macy’s wallet and tossed into your glove box, briefcase, or desk drawer (or cut up). 

Q: I received my Mascon wallet.  It looks a little different than what I saw on the website.  What’s going on?
A:  A few things may be going on here:
* Lighting & Angles – Mascon’s photographer makes every attempt to portray every item with accuracy, however, leather is a natural product and therefore different colors and effects appear with different lighting and angles of each shot taken.
* Color shade — Every hide is different, as every person is different.  The density of the fibers in each hide vary from animal to animal, and as a result, the coloring (and tanning juices) absorbed during the tanning process will vary, as well.  One brown will look different from another brown, tanned at the same time in the same tanning vat.
* Odd or random markings, scars, etc.  — Again, being that leather is a natural product, there may be random scars, brands, markings, etc. on the hides which may, by chance, make it onto a section of your item. These characteristics make your item 100% unique. Often, clients request and prefer such uniqueness. Consider yourself lucky, there was no additional charge for the addition of unique characteristics to your item.

 Q: Is there a warranty?
A:  Mascon products are guaranteed against defects in materials and craftsmanship, forever.  This warranty does not cover “wear and tear”.  Your item will look better with age, not “worn and torn”.

 

ORDERING

Q:  How do I place a custom Order?  
A: 
 Contact directly, here —> Contact 

Q:  Can I change any details of my order?
A:  Possibly:

  • On custom orders:

    • Probably —> If crafting has not yet begun.

    • Probably not —> If crafting has already begun.

    • No —> If the item is already packaged or shipped.

  • On pre-made items:

    • Probably —> If the change is a simple and minor one.

    • Probably not —> If the change is at all in-depth.

    • No —> If the item is already packaged or shipped.

       

 Q:  Can I cancel my order?
A:  Possibly:

  • Yes —> If the item has not yet been packaged or shipped.

  • No —> If the item is already packaged or shipped.

  

SHIPPING

 Q:  Do you ship internationally?
A:  Yes. 

Q: What about Customs and such fees?
A: Customer is responsible for any customs charges or fees that may be incurred by shipping to an international destination.   

 Q: Refund?  Return?
A:    If you are unhappy with your order, use the “contact us” button to begin the process.   Subsequent to a follow up response, to a full refund for the purchase will gladly be issued if the item is returned in new condition within 7 days of arriving at your location.  The buyer will be responsible for all shipping fees in the return process.  If the item in question features any custom modification requests beyond the “standard” style offered on the website, a return or refund can not be accepted because that item can no longer be displayed and resold on the website.

MISCELLANEOUS

 

Q: Does Mascon Leather accept monetary "Tips & Donations"? 
A:  Mascon’s legal team has flagged this question as, “UNDER REVIEW”.

Q:  Do you do restoration of old leather items?   
A:  I have in the past, but due to the current work load, "not at this time". 

Q:  Can we feature your product on our website (or blog, or review, etc.)?
A: Of course!  Click on the Contact link and we can discuss the details.  

Q:  Where is your shop located?
A:  Williamsburg, Virginia.   

Q:  Can we sell you products in our consignment shop?
A:  Not at this time.  

Q:  Are you on Facebook, Instagram or Youtube?
A:  Yes.
* Instagram —> Here
* Facebook —> Here
* Youtube —> Link coming soon

 Q:  I have a question that's not listed here (believe it or not).  Now what?
A:  Click on the Contact link.  In most cases, depending on schedules, you’ll get a response within 24 hours of your question's submission.